My TV does not turn on, the TV has no power

  • Insert the power plug securely into the power outlet and ensure the power outlet is switched on.
  • Some models may have a main power switch which is located on the side, bottom or back of the television. This needs to be switched on.
  • Press the standby button to wake up TV and press again to activate standby mode.

My TV does not pick up any TV channels

  • Ensure the TV is connected to a working digital indoor or outdoor antenna (Note: Analogue TV broadcasting is no longer in use in Australia, your old antenna may have worked with your Analogue TV but is not suitable for Digital TV Broadcasts).
  • Depending on your location from the transmission tower, if you are within a range where the signal strength is strong, an indoor antenna with an amplifier should work. But if your location’s signal strength is low, you may need a high-gain aerial for best reception. In metro areas, there will be interference when using an indoor antenna which may require repositioning of the indoor antenna. Whenever possible, please use an outdoor digital antenna, not an indoor antenna. This will ensure the best reception possible.
  • Once the TV has been connected and the connector is secure, please run an “Auto Scan” or “Auto Search” to scan all channels for first time use.

My TV does not receive all channels

  • Ensure the TV is connected to a working digital indoor or outdoor antenna.
  • Depending on your location from the transmission tower, if you are within a range where the signal strength is strong, an indoor antenna with an amplifier should work. But if your location’s signal strength is low, you may need a high-gain aerial for best reception. In metro areas, there will be interference when using an indoor antenna which may require repositioning of the indoor antenna. Whenever possible, please use an outdoor digital antenna, not an indoor antenna. This will ensure the best reception possible.
  • All aerials, cables and connections need to be in good condition – cables and connections in particular can become corroded, especially if you live near the sea.
  • Channel broadcasting frequencies may have changed or new TV Channels may have been added. Please re-scan all channels. If there is no improvement try a different antenna and re-scan all channels. If there is still no improvement, please consult an antenna specialist or contact your broadcasting service to check if there is any maintenance work which may impact on the services in your area.
  • Some HD channels only work on a MPEG-4 compatible TV. Please check the specifications in your TV User Manual.

My TV is emitting distorted sound, or no sound at all

  • Ensure that all external devices such as DVD players, amplifiers or TV boxes are connected properly.
  • Ensure that the input settings and audio settings for the TV are correct.
  • Ensure the volume is not muted. If it is, press the MUTE button on the remote control to restore the sound.
  • Adjust the antenna position, direction and connection.
  • If earphones are connected, unplug them.
  • Adjust the volume to a suitable level by pressing the VOL+/VOL- button.

My remote control does not work

  • Check that the batteries are correctly installed.
  • The batteries may be exhausted; please replace them.
  • Make sure to point the remote control at the remote control sensor and try it again. Make sure to use the remote control at a distance of no more than 5 metres from the sensor.
  • Remove any obstacles between the remote control and remote control sensor.
  • Confirm that the TV still has power by trying to operate the menu buttons on the TV itself.

My TV picture contains noise when watching free-to-air channels

  • Electronic equipment near the unit such as appliances or electric tools may cause interference. Relocate the TV or move the appliances away from the TV.
  • Adjust the antenna position, direction and connection.

My TV turns off by itself.

  • The Sleep Timer may have been turned on. To verify this, check the Sleep Timer and Auto Standby settings in the Time Settings menu.

Nothing displays when I tried to connect my PC via HDMI to my TV

  • Most laptops will automatically connect, some will require manual configuration. Please check with the laptop manufacturer for instructions.
  • After ensuring the laptop is properly configured and connected to the TV, on the remote press the INPUT button and navigate to HDMI ( HDMI 1 or HDMI 2 depending on which port is in use).

My TV does not read or write the USB storage device

  • The USB storage device may not be formatted correctly. To format the USB storage device, please refer to the user manual included with your TV.

I cannot play movie files via USB device

  • Check that the USB storage device is correctly connected. Ensure that the device is compatible; and both the file system and file formats are supported. Please refer to the user manual included with your TV for detailed information on supported formats.
  • If an “Unsupported File” message is displayed, the file format or codec is unsupported or corrupted. For compatible formats, please refer to the Media Specification section in the user manual included with your TV.
  • Do not use a device that has security functions or other special functions. Do not use a device that is divided into two or more partitions. A USB hub cannot be used to connect USB devices to your TV.

My 4K TV does not play 4K resolution.

  • All current 4K Ultra HD LED LCD TVs require Ultra HD content and additional ultra high definition enabled devices (sold separately) in order to experience the Ultra HD resolution (3840 x 2160) effect. At this stage, TV programming in Australia is not available in Ultra HD, and the Ultra HD resolution effect can therefore only be experienced via HDMI source, not via USB connection. However, not all Blu-ray Disc players, media players, TV boxes, video cameras, cameras, game consoles, computers can output 4K signal. To see if your unit can output 4K signal, check the specifications of the product or contact the manufacturer for details.
  • When watching 4K content on YouTube via HDMI connection from compatible PCs, TV boxes and game consoles, please be aware that YouTube uses a different codec so some movies may not be supported by your PC, TV box or game console. Although YouTube supports 4K resolution, because the content is posted by YouTube users, there is no guarantee that the video itself was created in 4K or is up-converted to 4K resolution.

Where do I find the serial number and/or model number on my TV?

All of our products have the serial number and/or model number printed on the outer packaging at the time of purchase, however it can also be found on the back of the TV.

I can’t hear anything from my microphone through the Entertainment System

  • Ensure that you adjust the Microphone Volume Control dial to increase the microphone volume.
  • Check that the microphone is turned on. If not, push the switch all the way up to the top to switch ON the microphone.
  • Change the batteries.

There is a humming or buzzing sound emitting through the Entertainment System

  • Try to keep any audio signal cables or mobile phones away from the speaker power cords.

My Entertainment System won’t turn on

  • Ensure that you have correctly connected the power cable to the rear of the unit. It should not be loose.
  • Ensure the power switch on the top panel of the unit is switched ON.
  • Make sure the power is switched on at the outlet.

The Party Light won’t turn on

  • Ensure the light switch on the rear panel of the unit is switched ON.
  • Make sure the power cord is correctly connected and the power is switched on at the outlet.

I am not picking up any radio stations

  • The Entertainment System will only receive FM radio stations not AM.
  • Please adjust the position of the unit to optimise the best reception of the FM radio. For specific models, you can extend the telescopic antennas at the rear of the unit to increase the reception.
  • Electronic equipment near the unit such as appliances or electric tools may cause interference. Relocate the Entertainment System or move the appliances away from the Entertainment System.

The speaker makes a noise when I first turn it on

  • This is normal when the system first initialises.
  • Try to keep any audio signal cables or mobile phones away from the Speaker.

I can’t connect my mobile phone to the Entertainment System via Bluetooth®

  • Ensure the Entertainment System has been switched to Bluetooth mode with “bLUE” showing on the Mode Display.
  • You can only connect the Entertainment System to one device at a time. Ensure that there is no other device connected to the Entertainment System. If one is, ensure that the device is “unpaired” from the Entertainment system first, before pairing another device.